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FREQUENTLY ASKED QUESTIONS (FAQs)

 

THE H2 SOURCE ONLINE STORE HAS MOVED.
PLEASE VISIT OUR NEW SITE AT:

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We apologize for the inconvenience.

 

Pricing

Purchasing Products

Privacy and Security

 


 

Pricing

The Manufacturer's Suggested Retail Price (MSRP) is different than the price shown in my shopping cart, why?

Due to policies set forth by our suppliers, we are only allowed to advertise down to a certain price point.  This however, does not mean that we can not meet our customers' expectations of low prices while at the same time guaranteeing high levels of service.  

For actual pricing, please be sure to add the item in question to your shopping cart.  

Once you add an item to your cart, you will be taken directly to your shopping cart and the actual price will be viewable.  From that point, multiple items can be purchased and/or deleted before checking out.  If you have any questions, feel free to contact us.

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Purchasing Products

How are products shipped?

Unless otherwise requested, all orders will be shipped by the most economical means available, usually FedEx Ground.  Requests for special methods of delivery can be made in advance; and Overnight/Rush orders will be honored whenever possible.

All shipping costs, as well as any additional costs for special handling are the responsibility of the customer.  The H2 Source can not guarantee overnight shipping or the performance of any contracted freight carrier.

All shipping charges are F.O.B. from the distribution centers.

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I received part of my order, but some items did not arrive yet, why?

It is possible that an item is on backorder, we try and ship out the products that are available as soon as possible - even if it does not complete the order.  Do not worry, you will not be charged additional freight costs.

OR

Often times your product is drop shipped directly from the manufacturer.  It is possible that your order includes products from different manufacturers and therefore your order is split into two or more shipments coming from different locations.

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What are your billing terms?

Orders will be shipped pre-paid (cash, check, credit card or wire transfer) unless special account agreements have been made.  The terms of any open account purchases will be specific to that agreement.

Any checks returned to the H2 Source unpaid are subject to a $25.00 processing fee and all other costs incurred by the H2 Source in the collection of those funds.

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I received an email that my product shipped, can I receive a tracking number?

Absolutely.  Simply send us an email and give us the name on the order, we will reply back with your tracking number.

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What is your return policy?

All returns require a Return Goods Authorization (RGA) number.  Any merchandise ordered in error is subject to a 15%, or minimum $25.00 restocking fee. 

Freight charges must be pre-paid on all returns.

Refused orders will be charged a restocking fee, and the account will be placed on hold until all freight and handling charges have been settled.

No returns will be accepted after 30 days from the original invoice date.

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Do you ship internationally?

Absolutely.

However, our banks will not allow us to accept credit cards with Billing Addresses outside of the United States, so payment must be made by either PayPal or Bank/Wire Transfer.

Keep in mind there likely will be additional freight charges to ship to your location. 

Please send us an email, including your ship to address and the products you are interested in.  We will provide a complete invoice to you and additional instructions from that point.

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Privacy and Security

What does the H2 Source do with the information it collects?

We are committed to protecting your privacy and ensuring that information you provide us is held in the strictest of confidence. 

We collect, retain and use information about you only for specific business purposes and where we reasonably believe that it will help administer our business or provide products and services to you. The information is used to protect and administer your records, account, and funds; to comply with certain laws and regulations; and to help us design and enhance our products and services offerings so that we may provide you with quality products, services, and superior customer support.

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How safe and secure are online transactions at the H2 Source?

The H2 Source Inc.  provides secure and reliable payment solutions, and handles all processing date in strict confidence. The security of all transaction data is managed through a password-protected environment. Passwords are required to access our system, and all electronic data is only available to H2 Source employees who are permitted to access it.

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